Effective interpersonal communication is the foundation of good relationships, people management, networking and handling conflict. Poor communication creates resentment, confusion and mistrust. To make improvements, it’s important to spend time looking at a variety of communication concepts and then applying them. But the starting point is you, your attitudes and communication style. This programme will be tailored to you, your people and your issues.

At the end you will:

• understand your communication style, via an individual assessment
• listen and stay attuned to another person
• understand your own and others’ non-verbal communication
• build rapport
• empathise
• build sound relationships
• recognise different levels of communication
• manage conversations, using a variety of conversation types.
• understand the principles of Transactional Analysis, and social intelligence
• understand the principles of Neuro-Linguistic Programming
• and understand the principles of social intelligence

Why is this important?

One-on-one communication is the basis of relationships and conversations. Being able to attune to others and get your message across are essential for success in life and business.